Shipping Information
Order Processing
All orders are processed within 1-2 business days after payment confirmation. You will receive a confirmation email with tracking information once your order has shipped.
Shipping Methods & Delivery Times
| Shipping Method | Carrier | Delivery Time | Cost |
|---|---|---|---|
| Standard Shipping | DHL or FedEx | 10-15 business days after shipment | $12.95 |
| Free Shipping | EMS | 15-25 business days after shipment | Free on orders over $50 |
Note: We ship worldwide except to parts of Asia and select remote regions. Delivery times are estimates and may vary due to customs processing or other factors beyond our control.
Returns & Exchanges
At B/R SHOP, we stand behind the quality of our limited-edition sports heritage and urban style products. We want you to be completely satisfied with your purchase.
Return & Exchange Timeframe
You may return or exchange most items within 15 days of receiving your order. All returned items must be in original condition: unworn, unwashed, with original tags attached, and in the original packaging.
Final Sale Items
Due to their limited-edition nature, the following products are FINAL SALE and cannot be returned or exchanged:
- B/R x OutKast collaboration items
- NBA Champions collection
- NBA Remix series
- HOLIDAY SALE items
- All customized or personalized products
How to Initiate a Return or Exchange
Follow these simple steps to process your return or exchange:
- Contact our customer service team at [email protected] within 15 days of receiving your order. Use the template provided below to ensure we have all necessary information.
- Wait for authorization – Our team will respond within 48 hours with a Return Merchandise Authorization (RMA) number and instructions.
- Package your return – Securely pack the item(s) in the original packaging if possible, including all tags and labels.
- Ship your return – Send the package to the address provided in your authorization email. We recommend using a trackable shipping service as you are responsible for the return shipping costs.
Important: Returns sent without prior authorization cannot be processed. Please wait for our team to provide you with an RMA number before shipping your return.
Return & Exchange Request Template
Copy and paste the template below into an email to [email protected] to initiate your return or exchange:
Subject: Return/Exchange Request – Order #[Your Order Number]
Dear B/R SHOP Customer Service Team,
I would like to request a [return/exchange] for my recent order.
Order Number: [Your Order Number]
Name: [Your Full Name]
Email Address: [Your Email Address]
Phone Number: [Your Phone Number]
Item(s) to be returned/exchanged:
– [Product Name], Size: [Size], Color: [Color]
Reason for return/exchange: [Please specify reason]
I would like to:
[ ] Receive a refund [ ] Exchange for: [Product Name], Size: [Size], Color: [Color] (if available)Thank you for your assistance.
Sincerely,
[Your Name]Refund Processing
Once we receive and inspect your returned item(s):
| Payment Method | Processing Time | Refund Method |
|---|---|---|
| Credit/Debit Card (Visa, MasterCard, JCB) | 5-10 business days after processing | Original payment method |
| PayPal | 3-5 business days after processing | Original PayPal account |
Note: Shipping charges are non-refundable for changed mind returns. If your return is due to our error or a defective product, we will refund the original shipping costs.
Exchanges
For size exchanges, we’ll ship the replacement item once we receive your return. If the requested size is unavailable, we will issue a refund or store credit based on your preference.
International Customers: Customers outside the US may be subject to customs duties or taxes on returned items. These costs are the responsibility of the customer and are non-refundable.
Need Help?
Our customer service team is here to assist you with any questions about shipping, returns or exchanges:
Email: [email protected]
B/R SHOP
3700 Davis Street
Columbus, US 31901
Please allow 24-48 hours for response during business days.